Phoenix Richmond

Phoenix accepts the following forms of payment:
Visa, Mastercard, American Express, Discover


Please Note: The Federal Government requires that we collect tax for items shipped within the Commonwealth of Virginia.

• Placed
• Ships
• Monday — Friday by 12PM EST
  (excluding holidays)
• Same day
• Monday — Friday after 12PM EST
• Next business day
• Saturday or Sunday
• Following monday
  (excluding holidays)
• International Orders
• Next business day

International Rates

Please Note: You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Returns

If for any reason you are not happy with your purchase, you may return the items postmarked within 15 days of receipt for an online merchandise credit or refund less the shipping charges. Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. Shoes should be returned with the original shoe box, free of damage and postal labels. Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will email you once your return has been processed. Returns should be sent along with your invoice / returns form to the address below:

Phoenix
3039 W Cary Street
Richmond, VA 23221

As an added convenience to our local customers, we will be happy to issue an exchange or store credit for your online purchase at the Carytown store. Any exchange or store credit will be given in compliance with our current in-store return policy, which requires a receipt for the original price paid within 15 days of date of purchase for any non-sale items returned in their original condition.

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.